Communication is key in the short-term rental management business. Whether you are in the business of managing your own rental properties or those of clients, how well you communicate with guests improves their overall experience. It also enhances rental collection from longer-term visitors.
One of the best ways to communicate with your short-term rental property guests is through pre-scheduled messages, which come in handy if you are very busy or don’t want to forget important communication. Pre-scheduled messages contain information that you write today but intend to share in the future through the help of a messaging application or software. This can work with the help of other tools such as calendars.
So, what is the importance of having pre-scheduled messages in rental property management? If you already know how to make money with Airbnb, then you need to know how to reduce the management burden through the automation of various processes. This article will share such insights including a successful case study involving automated messaging.
A Case Study on the Importance of Pre-Scheduled Messaging in Rental Management
Pre-scheduled messaging has brought numerous benefits to Sarah. J, a short-term rental owner. Before adopting this technology, she invested a lot of effort, time, and other resources to manage her rentals manually. This led to numerous challenges including painstakingly maintaining a manual calendar with reservations from different vacation rental platforms.
However, iGMS provided a perfect solution through a synchronized calendar working across all the platforms she used. It comes with an automated messaging system where one can pre-schedule messages to enhance communication with guests. With this solution, Sarah can now focus on growing her business because technology has reduced her workload.
Here is what Sarah says as quoted from Capterra Reviews:
“It does everything we need to do to manage our rentals! The calendar is very on point with having different platforms, the pre-set messages are extremely helpful and the customer service has always been excellent!”
Apart from this compelling case study, there are more insights to help you understand the importance of pre-scheduled messages in rental management.
Enhancing Client Engagement and Satisfaction
Pre-scheduled messaging will definitely keep clients engaged whether the messages contain important information about the property or just a message to wish them a great stay or happy vacation. Such messages are likely to trigger inquiries from guests, which is an opportunity to tell them about your other properties in other destinations. Overall, effective communication will enhance guest satisfaction, which you need to grow your business.
Reducing a Burden in Management
As mentioned in the case study, using effective communication mechanisms such as automated pre-scheduled messaging reduces the work of management or rental owners. The system will ensure timely communication, especially when it is synchronized with the calendar and other rental management tools.
Reminding Guests of Routine Maintenance and Other Services
It is essential to keep your rental guests notified of any scheduled maintenance and other services. Pre-scheduled messages will notify the visitors on time so that they can check in and out at the right time as needed. This is also important for long-term guests to avoid any inconveniences. The good thing is that guests can respond to such messages or engage the management directly for changes and other requests.
Ensuring Compliance and Documentation
Pre-scheduled messages can also be used to serve timely lease renewals, vacation notices, and other legal or compliance information to various rental property clients. This is the best way to communicate rental regulations as required by the law. It also provides reference documentation in case it is needed in the future.
Perfect for Handling Emergency Alerts
Automated pre-scheduled messages can be used to alert guests of any emergencies such as fire. They are prompt and can reach all affected guests instantly. They also reduce the chances of leaving out any guests. This is a great way to improve security and safety in your rental properties. Actually, you can automate the messages for such scenarios in advance if the messaging platform and your management system allow it.
Conclusion
Managing rental properties does not have to be time-consuming and stressful. Some technology such as automated pre-scheduled messaging will definitely make the work easier for you. All you need is to adopt a solution that solves your current communication challenges while allowing you to scale your business up.