Comments on: “Shut Up And Call”: How I Saved $175 On My Verizon Cell Phone Bill

By: Baker

Baker — Mon, 27 Apr 2009 12:08:50 +0000

I will admit I’m not 100%, but I’m fairly certain this is not in my contract. However, it might be something to look into just in case, especially if we end up wanting to cancel the other line! Thanks for stopping by and filling me in!

By: marie C

marie C — Mon, 27 Apr 2009 04:54:06 +0000

I have always been under the impression if you are moving to an area the cell phone company doesnt have service in, they have to cancel your service without charging you a an early cancellation fee. We have moved between 4 states within the last 4 years(due to job transfers) and each cell phone company has not had any problem with canceling our service(whatsoever). This goes for T-mobile, Alltel, and AT&T. Our last service was T-mobile, & we loved them, but here in Alaska, they do not have any towers. Glad to hear about your sucess with Verizon, I have heard horror stories about their cust serv. Congrats on the move to Australia. I moved to England on a wim, many yrs ago, and it is one of my favorite memories.

By: Tristan | The New Man Of Action

Tristan | The New Man Of Action — Mon, 13 Apr 2009 08:47:19 +0000

I really like the empowerment aspect by presenting the problem in terms of a solution they could provide you. I think an important note for this great post is that underlying the problem/solution was the fact that you were remaining a customer. Good customer service from 'Mark' would help the company in the future in your books. This was the power you had. Without this negotiating chip, you might not have had as much luck. Even if you don't intend to remain a customer in the future, the call-centre people are trained to take actions that ensure that they keep a 'happy customer'. Tristan | The New Man Of Action’s last blog post..Book Review: Everything is Negotiable - How to get the best deal everytime by Gavin Kennedy

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By: Baker

Baker — Fri, 03 Apr 2009 14:46:01 +0000

@ Andrew – You bring up a great point. I really didn’t give Mark the credit he deserves. Even though I asked for a supervisor he didn’t get upset, and he didn’t dump me off. He talked with his supervisor and saw the situation through to the end!

What part of Australia are you originally from?

By: Andrew

Andrew — Fri, 03 Apr 2009 14:29:49 +0000

Baker, It sounds as though Mark was thoroughly professional and did an excellent job of looking after your needs. He deserves a promotion. A well handled situation all around. Good luck with your move to Aus! Australia is my home country and I hope your relocation their will represent a successful adventure for you and your wife. Andrew’s last blog post..Fighting Genocide through Funds Management

By: Baker

Baker — Fri, 03 Apr 2009 06:06:55 +0000

@ El Cheapo – I hate getting caught up in that “hold & transfer” game. I’ve had my own battles with Verizon before, but overall I’ve not had a negative experience with them. Thanks for the support!

By: El Cheapo

El Cheapo — Fri, 03 Apr 2009 03:27:12 +0000

Congratulations on the win. Although, I have usually had pretty good luck with Verizon (knock on wood), I have had some pretty frustrating conversations with them. The typical "please hold while I transfer you" over and over again. Anytime I hear someone get something they want from Verizon, it makes me smile =) El Cheapo’s last blog post..Borrowing From Friends/Family… A Quick Way To Lose Friends/Family

By: Baker

Baker — Thu, 02 Apr 2009 17:25:57 +0000

@ Josh – Great advice… Anything you can do to strike up a friendly mood is great. You’d be surprised at the percentage of people that call in pissed and looking for someone to take it out on!

@ TAM – Thanks! Yeah, I have to admit every time I saw a customer come up in the system that had 8 pages of notes where multiple agents commented how rude or angry they were… I was like oh god, here we go. It starts to be a self-fulfilling prophecy after awhile!